Once you've determined one of these options is a viable solution for your user(s), contact support or your implementation project manager and ask that they enable the 'VDI Support' client policy for your user(s). The original Lync VDI Plug-in is still supported for the remainder of its lifecycle. For new deployments, Microsoft recommends using either the Citrix HDX RealTime Optimization Pack solution or the VMWare Horizon Virtualization Pack. There are three solutions available for the VDI plug-in component, offered by Microsoft, Citrix, or VMWare. Additional VDI plug-in software is available that offloads that processing to the end user’s local machine, and reduces the load on the virtual desktop. Using Skype for Business with full audio and video on a connection like that requires heavy loads of audio and video processing on the client homed on a virtual desktop. Their users do their work on a virtual desktop with all their desktop applications and files using Remote Desktop Services or a similar remote connection. For a list of known limitations, click here.Ī Virtual Desktop Infrastructure (VDI) environment is used in some organizations where security and compliance issues are especially sensitive. Please note that this solution is not optimal and it is recommended to run Skype for Business on a local PC instead of a virtual desktop. This topic discusses deployment procedures for using Skype for Business while connecting to a remote virtual desktop. Using Skype for Business in a VDI environment

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